Support

As education specialists we understand the level of time and effort that goes into budget planning and payroll in the sector. Our dedicated support team are here for our customers every step of the way.

Unlimited support for all customers

Our support team are renowned for their impeccable customer service and knowledge of BPS and EduPay. Whatever the issue, simple or complex, the team will get to the bottom of it in no time. Oh, and we’ll never charge extra for our support. We want customers to get the best out of our software- they shouldn't have to pay for the privilege.

Our EduPay support team are all from a payroll background, with many years' experience in the sector and continued professional development in the form of degrees and further training. Similarly, after years' of experience and intensive training, the BPS team are fully equipped to handle any budget planning enquiry.

If you call our support line during our opening hours, we guarantee you'll get through to one of our friendly experts. No robots, no queues, no jargon. Just helpful advice in plain English. But don’t take our word for it: why not have a look at what our customers have to say?

Support Lines

0113 8800 999
Support lines are open
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm

Hear a friendly voice

All of our support staff are experts. Call or email, you're sure to get a timely and informative response.

Never charge you extra

All of our support is included in the initial cost.

Outside of opening hours? Drop an email to support@orovia.com and someone will get back to you ASAP.

A Message from our clients

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“BPS is fantastic, but the support team are the icing on the cake- they are so helpful and there’s always someone on the end of the phone to answer queries, or walk you through things straight away. I can’t fault them.”

Carolyn Moir, Finance & Resource Manager, Bonitas Trust

“I’m really happy with BPS and the support provided with the system. Responses to any queries are always prompt and the team always seem happy to help. It doesn’t matter which team member I speak with on the phone, or who picks up my email- they are all very knowledgeable and friendly and I am confident that they strive to resolve my queries as efficiently as possible. I would highly recommend them!”

Maria Lewis, SBM, Torriano Primary School

"We have cut back on the supporting paperwork and streamlined the checking process. [EduPay] allows you to sort and play with reports so they can easily be customised to present information in the best way, so spotting any errors is much simplified. We schedule authorisation processes to suit our diaries and not the payroll company’s timetables. And by taking back the payments we have gained a one off timing benefit, as before we had to pay across all the monies in one go to the payroll company but now we pay to the deadline."

Julian Curzon, Director of Finance, Haybrook College

Support Enquiries

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School / Academy / Business Name

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