Support

As education specialists we understand the level of time and effort that goes into budget planning and payroll in the sector. Our dedicated support team are here for our customers every step of the way.

Unlimited support for all customers

Our support team are renowned for their impeccable customer service and knowledge of BPS and EduPay. Whatever the issue, simple or complex, the team will get to the bottom of it in no time. Oh, and we’ll never charge extra for our support. We want customers to get the best out of our software- they shouldn't have to pay for the privilege.

Our EduPay support team are all from a payroll background, with many years' experience in the sector and continued professional development in the form of degrees and further training. Similarly, after years' of experience and intensive training, the BPS team are fully equipped to handle any budget planning enquiry.

If you call our support line during our opening hours, we guarantee you'll get through to one of our friendly experts. No robots, no queues, no jargon. Just helpful advice in plain English. But don’t take our word for it: why not have a look at what our customers have to say?

Support Lines

0113 8800 999
Support lines are open
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm

Hear a friendly voice

All of our support staff are experts. Call or email, you're sure to get a timely and informative response.

Never charge you extra

All of our support is included in the initial cost.

Outside of opening hours? Drop an email to support@orovia.com and someone will get back to you ASAP.

A Message from our clients

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“Sara from the support team went above and beyond whilst helping me to update our current budget and create a budget forecast for a recent governors’ meeting. Her patience and help were invaluable whilst she guided me through various areas of the software until I was confident with the information needed for the meeting. It’s always good to have support just a phone call away- Sara would also call at agreed, convenient times, meaning that I could get the help I needed, when I needed it. Really fantastic levels of support from Orovia.”

Donna Parker, School Manager, St Thomas More Academy

Having used a competitor budget planning software for a number of years I was somewhat sceptical about using a more inexpensive package and what it might offer. I am delighted to say that I have had all of my fears put to rest. I find the software extremely easy to navigate around and use friendly. The help desk staff are amazing – nothing is too much trouble and their patience when dealing with newbies to the system is second to none. The software links very well with PSF and enables me to generate excellent user friendly reports on actual expenditure. I would have no hesitation to recommend this software to anybody looking for an intuitive user friendly budget planning software.

Mrs Marie Shiels, School Business Manager, The McAuley Catholic High School

I look at this as a partnership. I genuinely feel that if I phone up with a problem, there’s someone on the end of the phone who wants to make that issue go away for me. I feel that the team take my problem personally and seriously and I know they’ll sort it. That’s always a great thing.

John Banbrook, Farringdon Academy Trust

Support Enquiries

Fill in the sections below and someone will get back to you as soon as possible.

Your Full Name

School / Academy / Business Name

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