Support

As education specialists we understand the level of time and effort that goes into budget planning and payroll in the sector. Our dedicated support team are here for our customers every step of the way.

Unlimited support for all customers

Our support team are renowned for their impeccable customer service and knowledge of BPS and EduPay. Whatever the issue, simple or complex, the team will get to the bottom of it in no time. Oh, and we’ll never charge extra for our support. We want customers to get the best out of our software- they shouldn't have to pay for the privilege.

Our EduPay support team are all from a payroll background, with many years' experience in the sector and continued professional development in the form of degrees and further training. Similarly, after years' of experience and intensive training, the BPS team are fully equipped to handle any budget planning enquiry.

If you call our support line during our opening hours, we guarantee you'll get through to one of our friendly experts. No robots, no queues, no jargon. Just helpful advice in plain English. But don’t take our word for it: why not have a look at what our customers have to say?

Support Lines

0113 8800 999
Support lines are open
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm

Hear a friendly voice

All of our support staff are experts. Call or email, you're sure to get a timely and informative response.

Never charge you extra

All of our support is included in the initial cost.

Outside of opening hours? Drop an email to support@orovia.com and someone will get back to you ASAP.

A Message from our clients

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"We have cut back on the supporting paperwork and streamlined the checking process. [EduPay] allows you to sort and play with reports so they can easily be customised to present information in the best way, so spotting any errors is much simplified. We schedule authorisation processes to suit our diaries and not the payroll company’s timetables. And by taking back the payments we have gained a one off timing benefit, as before we had to pay across all the monies in one go to the payroll company but now we pay to the deadline."

Julian Curzon, Director of Finance, Haybrook College

EduPay is a dream come true. User friendly and the support team are wonderful. Changing provider to EduPay is the best thing we've done.

Support Services Manager, 5 School MAT, Staffs

“Sara from the support team went above and beyond whilst helping me to update our current budget and create a budget forecast for a recent governors’ meeting. Her patience and help were invaluable whilst she guided me through various areas of the software until I was confident with the information needed for the meeting. It’s always good to have support just a phone call away- Sara would also call at agreed, convenient times, meaning that I could get the help I needed, when I needed it. Really fantastic levels of support from Orovia.”

Donna Parker, School Manager, St Thomas More Academy

Support Enquiries

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