As education specialists we understand the level of time and effort that goes into budget planning and payroll in the sector. Our dedicated support team are here for our customers every step of the way.
Our support team are renowned for their impeccable customer service and knowledge of BPS and EduPay. Whatever the issue, simple or complex, the team will get to the bottom of it in no time. Oh, and we’ll never charge extra for our support. We want customers to get the best out of our software- they shouldn't have to pay for the privilege.
Our EduPay support team are all from a payroll background, with many years' experience in the sector and continued professional development in the form of degrees and further training. Similarly, after years' of experience and intensive training, the BPS team are fully equipped to handle any budget planning enquiry.
If you call our support line during our opening hours, we guarantee you'll get through to one of our friendly experts. No robots, no queues, no jargon. Just helpful advice in plain English. But don’t take our word for it: why not have a look at what our customers have to say?
0113 8800 999
Support lines are open
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm
All of our support staff are experts. Call or email, you're sure to get a timely and informative response.
All of our support is included in the initial cost.
Outside of opening hours? Drop an email to firstname.lastname@example.org and someone will get back to you ASAP.
I look at this as a partnership. I genuinely feel that if I phone up with a problem, there’s someone on the end of the phone who wants to make that issue go away for me. I feel that the team take my problem personally and seriously and I know they’ll sort it. That’s always a great thing.
John Banbrook, Farringdon Academy Trust
The Flying High Trust have worked closely with Orovia since becoming an academy Trust. The Orovia team have always been quick to support & have a real willingness to help. This support is instant, with someone always happy to take your call & resolve your question whilst you are on the telephone. They constantly go out of their way to make you feel supported & help with any question, no matter how small, & all of the team are really friendly. The support from Orovia has been fantastic, we couldn’t ask for more!
Elaine Armstrong, Trust Finance and Business Manager
I have found Orovia a very useful tool in budget setting and forecasting, I support many schools and Academies through a multi Academy trust and each have complex scenarios and different budgets. With many changes in funding planned in the near future, I’m happy that Schools BPS provides updates and changes to cover all national changes to policy and allows long term scenario planning that can be amended at the touch of a button. The system is tailored to your individual needs and if you want additional specific changes the support team are excellent and very prompt. I wouldn’t hesitate to recommend them as they provide a trust and accuracy that allows me to concentrate on the budget planning without worrying about the logistics and the systems that underpin it.”
Andy Cain, Cidari MAT