Support

As education specialists we understand the level of time and effort that goes into budget planning and payroll in the sector. Our dedicated support team are here for our customers every step of the way.

Unlimited support for all customers

Our support team are renowned for their impeccable customer service and knowledge of BPS and EduPay. Whatever the issue, simple or complex, the team will get to the bottom of it in no time. Oh, and we’ll never charge extra for our support. We want customers to get the best out of our software- they shouldn't have to pay for the privilege.

Our EduPay support team are all from a payroll background, with many years' experience in the sector and continued professional development in the form of degrees and further training. Similarly, after years' of experience and intensive training, the BPS team are fully equipped to handle any budget planning enquiry.

If you call our support line during our opening hours, we guarantee you'll get through to one of our friendly experts. No robots, no queues, no jargon. Just helpful advice in plain English. But don’t take our word for it: why not have a look at what our customers have to say?

Support Lines

0113 8800 999
Support lines are open
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm

Hear a friendly voice

All of our support staff are experts. Call or email, you're sure to get a timely and informative response.

Never charge you extra

All of our support is included in the initial cost.

Outside of opening hours? Drop an email to support@orovia.com and someone will get back to you ASAP.

A Message from our clients

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“Our first pay run with EduPay went fantastically. We have been extremely impressed by the support team who have shown extensive knowledge of educational pay and all of its complexities. The system is really user friendly and my colleagues and I have had no trouble making the adjustment to EduPay from our previous provider. It also helps that any queries or issues that may arise are easily resolved by the support desk staff, who are readily available on the phone or by email. An extremely positive start and we look forward to working with EduPay for the foreseeable future.”

Jackie Campbell, School Business Manager, Dame Alice Owen’s School.

I look at this as a partnership. I genuinely feel that if I phone up with a problem, there’s someone on the end of the phone who wants to make that issue go away for me. I feel that the team take my problem personally and seriously and I know they’ll sort it. That’s always a great thing.

John Banbrook, Farringdon Academy Trust

The East Midlands Academy Trust recently set up a contract with Edupay so we could bring our payroll in house. Emily has been extremely helpful with the entire process. I’d also like to mention that the support team have been a huge help to me with payroll queries, they have always been quick to respond and very helpful. Considering the lack of support I had with our previous provider, using EduPay has been a much better experience. I am glad that we are using EduPay for our payroll system and I am pleased to be working with EduPay now and in the future.

Danielle Dutton, Payroll and Pensions Officer, East Midlands Academy Trust

Support Enquiries

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